Payment Policy

By booking a service with She Clean Services, whether through our website, telephone, email, social media, MyBuilder, or any other booking platform, you acknowledge that you have read and accepted this Payment Policy together with our Terms & Conditions.

Unless otherwise agreed in writing before your appointment, payment is due immediately upon completion of the agreed service. An invoice is issued once the work is finished, and payment should be made using one of our accepted methods.

We currently accept the following, with instructions provided on your invoice:

We encourage every customer to walk through the completed work with our technician before the team leaves. If anything concerns you, tell your technician straight away — that gives us the chance to look into it, and resolve it where appropriate, before we go. Our goal is a satisfied customer at every visit.

Carpets, sofas and upholstered furniture can take several hours to dry after a professional clean. That's expected, not a sign of a problem — drying time depends on:

If you believe there's a genuine issue with the work, let us know as soon as you reasonably can — ideally within 24 hours of completion. Where appropriate, we'll arrange to inspect it, and if the issue relates to our workmanship, we'll take reasonable steps to put it right.

Payment shouldn't be delayed without prior written agreement. If exceptional circumstances mean you can't pay immediately, tell us before the appointment ends so we can agree an alternative — any such arrangement must be confirmed by us in writing.

If payment isn't received by the agreed due date, we may take one or more of the following steps:

• Send payment reminders
• Issue a formal Letter Before Action where appropriate
• Refer the outstanding balance for debt recovery
• Commence legal proceedings through the appropriate courts

Non-payment doesn't cancel the contract for services already completed. Customers remain responsible for paying for work carried out in line with the agreed booking.

Where a card payment is disputed without a legitimate basis, we reserve the right to challenge the chargeback using booking confirmations, before-and-after photographs, job records, invoices, communication history, and any other relevant evidence.

Nothing in this Payment Policy limits or excludes any rights you have under applicable UK consumer protection legislation, including the Consumer Rights Act 2015.